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FAQ

Yes, the show application adopts online sign-up, and the application process can only be carried out after registered as a member. If you have any question, please email to the service mailbox inquiry@illustrationtaipei.com. We are happy to help you.

It is not allowed to use a duplicate email for member registration, so if you see this message, it means you may have already joined as a member with this email. Please log in with your account name (Email). If you forget your password, please click <Forgot Password> to inquire, or email to the service mailbox <inquiry@illustrationtaipei.com>.

Please submit the Contact Us form or email to <inquiry@illustrationtaipei.com>. We will help you as soon as possible.

If you enter the wrong password more than three times, the system will automatically lock your account. You will need to wait 24 hours before you can use the “Forgot Password” option to reset it.

Because the system uses the information that you provided with the FB/Google account during the registration. If you need to make changes, please email to inquiry@illustrationtaipei.com for assistance.

Eligibility:

(1) Local or international image creators.

(2) Domestic/overseas original character and IP licensing agencies.

(3) Peripheral merchandise development or designers for stationery, designer toy, giftware, and homeware.

For relevant fees and regulations, please refer to the Exhibitor Recruitment Handbook in the Exhibition Sign-up Section.

The event theme is intended to provide a creative direction, but it is not mandatory to completely adhere to the theme in order to apply.

Illustration Taipei strictly prohibits joint participation. Each booth can only be applied for  one brand.

After completing the online application form, the organizer will review your application. Successful applicants will receive a payment notice. Once payment is completed, the registration process is finalized. If you do not receive a payment notice for a long time, it is likely that your application was not accepted. You can log in to the backend to check the review results; no separate email notification will be sent.

Please submit the Contact Us form or email to  <inquiry@illustrationtaipei.com>, or call 886-2-2346-0508 Ext: 14 Miss Grace Lee.

After payment, please go to the exhibitor portal and submit the last five digits of your account number or the remittance slip for financial reconciliation. It will take approximately two to three business days. Once reconciled, our financial team will send you a confirmation notice. If you do not receive a confirmation within a week, please contact us promptly.

‧Exhibitor’s order of booth allocation:

(1) The exhibitor that leases the higher number of booths will be given priority.

(2) If the number of booths is the same, booths will be selected according to the order of completion of payment. (Payment must be made within the payment deadline as notified by the Organizer)

(3) If all of the above are the same, lots will be drawn to determine the order of selection.

‧In light of the overall planning of the exhibition, the Organizer will use the theme and type of exhibition proposed by the exhibitor as the basis for booth arrangement.

The booth allocation is based on the order of payment completion. The organizer cannot directly arrange specific booth placements. If you are unable to attend the booth selection coordination meeting, the organizer will try to arrange booths nearby or in close proximity based on the current availability during the selection process.

Exhibitors who have been notified of their eligibility to participate in the exhibition and have completed payment must notify the organizer in writing if they are unable to participate in the exhibition for any reason.

The Organizer’s refund criteria are as follows:

(1) If the application for refund by the applicant is submitted before December 31st, 2024(inclusive), 80% of the total booth fee paid will be deducted and the remaining amount will berefunded to the exhibitor.

(2) No refunds will be made to those who submit their applications after January 1st, 2025(inclusive).

(The date of written notice will be determined based on postage stamp date)

In the event of force majeure, such as natural disasters, epidemics or political and economic factors that may seriously affect the normal operation of the exhibition, the Organizer reserves the right to decide to postpone or shorten the exhibition period, and the related postponement or shortening of the exhibition period shall be handled in accordance with the Organizer’s announcement.

If the exhibition cannot be held due to force majeure, restricted border control measures by the government or other epidemic prevention requirements that may impact the normal running of the exhibition, the Organizer will refund the remaining amount after deducting 50% of the total booth fee paid.

The exhibitor information page will be opened after most exhibitors are confirmed. Please do not worry if you log into the portal and find yourself still on the payment page, You will be notified by email when the information page is opened for filling out.

Please refer to the Exhibitor Manual for exhibition-related operating time.

Yes, you can remove the panel, but for structural safety reasons, the central pillar must be retained and cannot be removed.

If you have any questions about booth decoration, such as printing posters, publicity catalogs, renting facilities, etc., you can fill in the Contact Us form or email the service mailbox <inquiry@illustrationtaipei.com>, we will have dedicated personnel to contact you after your email is received.

No. The standard booth equipment will be considered forfeited if not used, and no refunds or exchanges for other items will be provided.

Yes. For booth spaces larger than 18 square meters, you may apply to the organizer for self-construction and complete the [Exhibition Decoration Agreement]. Booths of any size can arrange for large-format printing on their own, but all the prints must be cleaned up from the booth after the show. Failure to do so will result in a cleaning fee based on the size of the prints.

You can choose to drive by yourself or take public transportation (Bus, Taipei Metro). For detailed transportation information, please refer to “Taipei Expo Park Yuanshan Transportation Information” on the Visiting/Ticketing Information page.

Currently, there is no official Line group. Please join the official Line account of Illustration Taipei by searching @illustrationtaipei on Line. Send us stickers so we can send you the latest updates.

You are welcome to email to <inquiry@illustrationtaipei.com> and our team member will contact you.